Shipping Policy – Mr. Kilts
At Mr. Kilts, we follow a clear and transparent Shipping Policy to ensure smooth communication and avoid any ambiguity for our customers. We have partnered with reliable courier services like DHL, FedEx, and other trusted shipping providers to deliver orders worldwide.
Shipping Timelines
Since all our kilts are custom-made, the production process takes approximately 7 to 10 business days. This timeframe does not include handling and shipping.
For other custom products, the entire process—including manufacturing, handling, and shipping—takes approximately 15 to 20 business days.
Once manufacturing is completed, delivery within the United States typically takes 7 to 12 days.
To keep customers informed, Mr. Kilts provides a tracking number so that orders can be monitored in real-time through the respective courier service (DHL, FedEx, or others).
Shipping Services
We ship worldwide using trusted courier companies like DHL and FedEx to ensure fast and secure delivery.
Duties, Taxes, and Additional Charges
- Customers are not required to pay any taxes or duties when receiving their package.
- No extra charges apply for insurance, packaging, or any additional costs—we provide free packaging for all orders.
- Once a product is shipped, customers will receive tracking updates at each stage of the delivery process.
- National holidays and weekends may extend delivery times.
For any additional questions about our shipping policy, feel free to contact us via our website or email us at [email protected].
Shipping to Wrong Address
- If a courier service delivers a package to the wrong address, we will compensate the shipping cost to ensure it reaches the correct destination.
- If a package is lost due to an incorrect address, we will remake and reship the product at no additional cost.
- In case of a mix-up between two customers, we will cover the shipping costs for both customers to send the products to the correct addresses. We appreciate the cooperation of our valued customers in such cases.
Shipping FAQs
Q: Do I have to pay any additional fees, taxes, or duties upon delivery?
A: No, you do not have to pay any extra fees, taxes, or duties when claiming your parcel.
Q: Do you charge handling fees?
A: No, we do not charge any handling fees.
Q: Can I track my parcel after it is dispatched?
A: Yes, every order shipped via DHL, FedEx, or other courier services comes with a tracking number, which will be provided to you. Tracking updates are available throughout the shipping process.
For any further inquiries about our Shipping Policy, feel free to contact us at [email protected].